Contact Us

We’re here to help you get the most out of your ecommerce and online services.

Contact Sales

Have a question about our apps, themes or services before you purchase? Live chat using the ask below, or give us a call.

Contact Support

Our team is ready and willing to help you succeed online. Talk to us about your questions or review our robust documentation.

Request a Feature

Can’t find the perfect system to truly succeed? Feel free to give us your ideas or ask for customization assistance.

Frequently Asked Questions

Below are some the more common questions folks ask.

How do I purchase apps and themes?

In most cases, our apps and themes are purchased through various platform marketplaces. This is done to insure the app or theme you purchase has been vetted by the platform and to assist with installation.

Do you provide telephone support?

At present, we do not provide telephone support. We do provide live chat (during normal business hours, CT) so we can screen share if needed to help you out. You can also submit a support ticket 24×7, which we try to address within the next 4 business hours.

Who owns novusweb360?

novusweb360™ is a wholly-owned division of novusweb llc, a Texas corporation located in Austin, Texas.

Do you provide a trial of your apps and themes?

For apps — and where possible (each platform app store has its own policies) — we provide a 14 day trial to make sure you like how it performs for your needs. Unfortunately, we cannot provide trials on themes. However, we will provide unequaled support to help you receive the outcomes you expected.

Do you provide installation or customization assistance?

Yes! If you feel you need assistance installing or customizing any of our apps or themes, you purchase installation or request customization. Read More

Are you hiring?

Our personnel needs change often. If you feel you have skills or abilities that would meld well with our company and mission, please feel free to forward your CV to us. Use the Contact Us form above. We prefer PDF versions, if possible.
Still have questions?

Email Us

Use the form below to send us a message any time, day or night.
We will work hard to respond to your inquiry as soon as possible during normal business hours (8a – 5p CT).

  • If you have a resume or other supporting document to attach.